Support

Services

Support

Support the way it should be. Friendly, knowledgable and there when you need it. We’ve always got your back.

Whether your IT setup is pre-existing or installed by us, we support it.

“…just wanted to let you know how pleased we were with the implementation of your products. From the start we wanted to assure that the rollout of this software went as smooth as possible. Thanks to your dedicated team working with us on a regular basis, we were able to accomplish this. It was a pleasure working with your group on the implementation.”
— VP of Information Technology, Workforce One

Think about it. If it’s time to upgrade your accounting software, would you be more comfortable with your IT staff doing it, who may have limited knowledge about the product, or a team of professionals who deal with and interact with the software you use on a daily basis? Not to mention that our professionals have access to a far-reaching in-depth support and assistance network in addition to their own experiences.

Whether you are planning on putting in a brand new network or network infrastructure, backup system or even just implementing a new software product, NPT through its vast network of BDO Alliance USA Technology professionals can get you the assistance you need.

IT managers, consultants and clients alike will all tell you the same story. Stick with the experts. The efficiency, quality, and piece of mind that comes along with engaging professionals to do the job right can’t be beat. NPT…we are here to help.

Database
Modifications

From time to time as an organization grows and matures, their database structure may need to change. They may need to add/remove segments, change field lengths, year ends, etc. This is very common and something that we do for clients very often. Our experienced staff makes the process painless!

Data Conversions
and Imports

Did you know that most historical information can be retained and imported into your Payroll and other 3rd party software system when implementing a new product? Why manually key in your whole chart of accounts or vendor list when we can do it electronically, saving time, money and aggravation?

System
Integrations

Do you have two or more software systems that don’t “talk” to one another right now? Wouldn’t it be nice to have one system import its information into the other? We can help. We’ve designed and implemented countless numbers of seamless software integration solutions across the country…isn’t it time for you to see if we can help you?

Custom
Software Code

Sometimes that off the shelf package just needs one more small feature to make it complete. NPT has the development expertise that allows us to create custom code to make your software the “perfect fit.” Tell us your issue, we’ll offer you a solution.

Private Cloud
Hosting Solutions

Take the worry and expense out of installing, maintaining and backing up your own application servers and software. NPT has hosting plans available in which your software is hosted in our secure data center on our server, backed up nightly and stored offsite. We’ll keep your software up-to-date and provide valuable support for you and organization as needed. Contact us today about your specific needs.

Custom
Report Writing

It never fails. Just when you thought you had all the reports you need to produce right at your fingertips, your board, the government, or some other outside stakeholder comes up with a new one for you to fret over.

We’ve designed hundreds if not thousands of custom reports for clients using the tools you already own such as those within your software package or even Access or Crystal. Let us write yours and save time, money and aggravation. Not only will we write it, but we’ll show you how to maintain it, so you’ll have the skills necessary to make additional changes in the future.

Software
Upgrades

Staying current on you software is important so that you are getting the latest features and compatibility with underlying technology. This is especially important for those who use 1099 and W2 reporting. We can help you perform upgrades and also review whats new in the latest version so you don’t miss a thing.

Pre Audit
Preparation

Assistance with preparing the audit report package so you can feel confident in the reports you are giving your auditor and free up your time to focus on running your business. The report package can be saved and used for future years.

Custom
Report Writing

It never fails. Just when you thought you had all the reports you need to produce right at your fingertips, your board, the government, or some other outside stakeholder comes up with a new one for you to fret over.

We’ve designed hundreds if not thousands of custom reports for clients using the tools you already own such as those within your software package or even Access or Crystal. Let us write yours and save time, money and aggravation. Not only will we write it, but we’ll show you how to maintain it, so you’ll have the skills necessary to make additional changes in the future.